After about 2 days of the trial I decided that I would purchase the update to LR2. Though I had my initial rant about the AdobeShaftEuropean pricing policy (http://www.kebablog.co.uk/?p=260) I thought I would order it.
Of course I could have got it from Adobe. But they charged a few quid more and wanted to charge postage. So In the end Amazon came to the rescue, well eventually they did (took a week or so to list it). But it was on the site for a few quid less and free postage.
Problem with Amazon was the stock. It seems not to be in stock until 15th September. Now, my trial ran out today. But I’d logged a support call to request a serial extension. This of course was never actioned, so I rang them. They acknowledged there was a supply issue with boxed copies (strange they managed to supply themself). So a request as an existing LR1 user for an extension was met with a No. I can understand that everyone would try this, but as they realised they fucked up on the supply you’d think they had a backup plan.
But no, nothing they could do. I had a plan to install the trial on my Macbook and run the app that way. It would have been fine. However google found my solution. It seems several serials are floating round the net, now I’m fairly sure this is dodgy ground but I tried one and it worked fine. This is a temporary solution until my boxed copy arrives, so I can actually use the product I have tried.
Piracy? probably. But it’s ordered so I really don’t give a shit. When the upgrade arrives I’ll remove the dodgy number and register the bought one. I’m fairly sure this ‘hack’ will be closed once 2.1 comes out. But until then, thanks Adobe for nothing. You have a great product, pity the customer support/distribution channel is shite.
Unless of course you’re deliberate in the withholding of boxed copies forcing people to buy direct. I’m sure they couldn’t be that devious, could they……..