You’d think it would be anyway……
We’re putting you through to the right person, won’t be long.
You’re through to ‘Chris’
Chris: Hi I my name is Chris. Please give me few minutes to go through your above chat
Louise: ok
Chris: Thanks
Louise: all I want is my PAC code though
Chris: Thank, for waiting, I see that you want you PAC code?
Louise: yes
Chris: Sorry to know that You want to leave o2.
Chris: May I know what has prompted you to cancel the contract?
Louise: sort of still staying as I’m moving to giffgaff
Louise: £10 per month 1gb internet 250mins
Chris: I’ll certainly help you with that, however can you please share the deal offered to you ?
Louise: see above
Chris: May I know for which mobile? And the upfront cost?
Louise: it’s on my current iPhone – no costs upfront
Chris: Thanks
Chris: Let me check the deal available for you.
Louise: Please can I have the PAC code – I’ve looked at your website and the deals aren’t what I’m interested in.
Chris: Thanks for waiting, On £11 I can offer you 300 minutes, unlimited texts, and 250 mb dat.
Louise: for £10 I get 250 minutes and 1gb data, plus my husband is on giffgaff so calls to him are freee
Chris: Giffgaff is a 3rd party, Which uses o2 network.
Louise: i know
Louise: but they are cheaper than o2 http://giffgaff.com/goodybags/10pound-goodybag
Louise: look I want to leave, please supply me with my PAC code
Louise: my husband switch from o2 6 months ago and he’s working fine.
Chris: Louise, with our deal you will get the flexibility to upgrade anytime you want to get a new phone. Also you will be keeping the loyalty that you have built with us in the past years to get a good deal.
Chris: Have you checked if they will help you to upgrade with a new phone if you change your mind after few months and want to go for a new phone?
Louise: I’ll get my husbands iPhone when the next one comes out so I have no need to upgrade
Chris: Sorry, I’m afraid we cannot alter these sim only deals however, if you consider going for a 24 months contract I can try my best to get you a good deal as per your needs also you can get a credit of upto £150 which you can use to pay your monthly bill.
Louise: I’M NOT INTERESTED IN A CONTRACT I JUST WANT MY PAC CODE
Chris: with our deal you will get the flexibility to upgrade anytime you want to get a new phone. Also you will be keeping the loyalty that you have built with us in the past years to get a good deal.
Louise: I’M NOT INTERESTED IN A CONTRACT I JUST WANT MY PAC CODE
Chris: Thanks for waiting, As I can check in my system your PAC code has been already generated.
Louise: Thank you
Chris: Your welcome
Chris: Is there anything I can help you with?
Louise: No thanks, when will I get the code?
O2 has ended this chat session.
And there it ends, no real conclusion other than a PAC has been generated – It might turn up somewhere.
(it’s the Wife’s account moving from O2 to GiffGaff)
/edit end of day one – No PAC received yet